Frequently asked questions
Q: Where can I find Prices?
Prices can be found under our holidays page.
These prices are our set prices however seasons are subject to change. Rates are Per Cabin Per night we do not charge per person.
If you would like a quote call reception on 01745 571 584.
Q: Do you have Availability?
For availability please call reception on 01745 571 584, a receptionist will be able to help you find your suitable dates and quote you a prices with no obligate to book.
We are currently working on an online booking engine to make searching availability easier.
Q: Do you accept pets?
We do not accept pets.
Our site has a large range of wildlife and an other animal would disrupt their habitat.
Q: Are all facilities included within the price of my holiday?
Our health suite area which consist of our swimming pool and gym is free of charge to Holiday guests.
Q: Can we pay on arrival / departure?
All Bookings require minimum deposit of £50.
Balance of your stay needs to be paid 14days before arrival. For bookings within 14 days on arrival full payment will be required.
Deposits are non-refundable.
Q: What is the minimum amount of nights you can stay?
Two nights minimum.
Q: Can we park our cars outside our Cabin?
In order for us to keep our country side look and free roaming wildlife we only have foot paths past the car park and we do not offer parking outside cabins nor are you able to drive to your cabin.
We do offer Free car parking with a short walking distance to your cabin. If you have a disabled member in your party or someone you feel may struggle with any walking please call reception to discus this so we can assist you better on this matter, 01745 571 584.
Q: Do we need to provide our own bed linen and towels?
No, you do not need to bring your own bed linen. Towels are provided per guest. Guests also have the option to request additional changes of bed linen or towels however additional charges apply.
Q: Can we have a BBQ on site?
For health and safety reasons we are not able to have any BBQs on site.
Q: Can I access Wifi?
Free Wifi can be accept in the reception/lounge bar area.
Q: What time can we check inn and what time do we have to leave?
Check in time is Monday-Friday 3.00-7.00pm.
Saturday and Sunday Check inn between 11.00am-4.00pm.
Check out 11.00am.
Please ensure you key is returned to reception to avoid any additional costs before 11.00am. You are still welcome to use the site facilities on the day of check out.